Process Improvement Flashcards

A diversity recruiter is choosing which of several process problems to fix first. Which tool helps rank the causes that contribute most to the gap?

Answer: Pareto chart

A Pareto chart ranks causes by frequency or impact, following the 80/20 principle.

An AI resume screening tool is added to the process. What is the most important ongoing step to prevent discrimination?

Answer: Regularly audit the tool's results for adverse impact across demographic groups

Employers stay responsible for adverse impact from automated tools, so regular bias audits are needed.

What does a candidate experience survey sent to all applicants, including those who were rejected, add to process improvement?

Answer: It captures how groups perceive fairness and friction in the process

Feedback from candidates shows pain points and fairness concerns that internal metrics can miss.

Which is the best SMART goal for a diversity recruiting improvement?

Answer: Raise the share of women on engineering interview slates from 20% to 35% by the end of Q4

This goal is specific, measurable, achievable, relevant, and time-bound.

Interviewers at a firm often write vague feedback such as 'not a culture fit.' What process change helps most?

Answer: Require evidence-based feedback tied to specific competencies on the scorecard

Tying feedback to set competencies makes decisions defensible and limits subjective, biased reasons.

What is the main purpose of benchmarking a company's diversity recruiting metrics against labor market availability data?

Answer: To see whether representation in the applicant pool or hires matches the qualified talent available

Availability data shows whether gaps come from the process or from the available talent supply; it should not be used to set quotas.

After a process change, the share of diverse hires rose for one quarter and then dropped back. Which conclusion best fits a continuous improvement mindset?

Answer: Review control measures and data to see why the gain did not last, then adjust

Continuous improvement means investigating why gains fade and refining controls instead of quitting or declaring success.