Process Improvement Flashcards

A company's referral program brings in mostly candidates who look like its current workforce. What is the best process fix?

Answer: Balance referrals with partnerships such as HBCUs, HSIs, and professional diversity groups

Referrals tend to copy the existing makeup of a workforce, so adding varied sourcing channels widens the pool.

What is a key reason to pilot a new inclusive hiring practice in one department before rolling it out to everyone?

Answer: It lets the team find problems and measure impact with lower risk

A pilot tests the change on a small scale so problems can be fixed before a full rollout.

Which is a leading indicator, rather than a lagging indicator, of diversity recruiting success?

Answer: Diversity of the candidate slate at the interview stage

Slate diversity predicts future hiring results, while year-end representation shows results after they happen.

A recruiter sees that candidates from one group get offers at similar rates but accept them far less often. What should the investigation look at first?

Answer: Offer terms, candidate experience, and feedback from candidates who declined

Low acceptance points to the offer stage, so pay equity, interview experience, and decline reasons should be reviewed.

Which approach best limits bias when resumes are first reviewed?

Answer: Anonymized or blind screening with predefined job-related criteria

Hiding identifying details and using set criteria lowers the effect of names, schools, and other bias triggers.

What is the main value of calibration sessions among interviewers?

Answer: Aligning interviewers on what each rating level looks like so scoring is consistent

Calibration reduces rater differences so candidates are judged against a shared standard.

When recruiting stakeholders resist a new diverse-slate process, which change management action is most effective?

Answer: Share data on the problem, explain the 'why,' and involve them in designing the solution

Showing evidence and involving stakeholders builds buy-in and lowers resistance.