Process Improvement Flashcards

A recruiting leader uses a fishbone (Ishikawa) diagram. What is its main purpose?

Answer: To sort possible causes of a problem into categories

A fishbone diagram groups possible root causes into categories such as people, process, and tools.

Which metric best shows whether diverse hires are staying with and succeeding in the organization after they are hired?

Answer: First-year retention rate by demographic group

Retention by group shows whether hiring gains last beyond the offer stage.

The 'Five Whys' technique is mainly used to:

Answer: Drill down past symptoms to find a root cause

Asking 'why' over and over moves the team from surface symptoms to the underlying cause.

An ATS knockout question removes candidates without a four-year degree, and this hurts applicant diversity. What is the best process improvement?

Answer: Check whether the degree is truly job-related and replace it with skills-based criteria if not

Requirements that are not job-related and screen out protected groups can cause adverse impact, so skills-based criteria are a better choice.

What does a process map (swimlane diagram) of the hiring workflow help a diversity recruiter do?

Answer: See handoffs, delays, and points where bias could enter between roles

Swimlane maps show who does each step, which helps expose bottlenecks and points where subjective decisions are made.

In the PDCA cycle, what happens during the 'Check' step?

Answer: Results of the pilot are compared to expected outcomes

Check means reviewing pilot data against the goals before deciding whether to adopt the change.

Why should demographic data used to monitor the hiring funnel be kept apart from the materials hiring decision-makers see?

Answer: It prevents protected-characteristic data from influencing individual selection decisions

Voluntary self-identification data is collected for analysis and compliance, not for individual hiring decisions.