Process Improvement Flashcards

A recruiting team finds that underrepresented applicants drop out mostly between the phone screen and the onsite interview. Which process improvement tool best pinpoints where this happens?

Answer: Recruiting funnel analysis broken down by demographic group

Funnel analysis by demographic group shows the exact stage where pass-through rates diverge.

Under the EEOC Uniform Guidelines, which rule of thumb is commonly used to flag possible adverse impact at a selection step?

Answer: The four-fifths (80%) rule

If a group's selection rate is less than 80% of the highest group's rate, that is generally treated as evidence of adverse impact.

Which Lean concept describes removing steps in the hiring process that add time but no value for the candidate or hiring manager?

Answer: Waste (muda) elimination

In Lean, muda means waste, meaning any activity that uses resources without adding value.

A recruiter wants to test whether a rewritten, inclusive job description raises the number of female applicants. What is the most rigorous approach?

Answer: Run an A/B test posting both versions at the same time to similar audiences

A simultaneous A/B test controls for timing and market changes, so any difference can be tied to the wording.

In the DMAIC cycle, which phase focuses on finding the root causes of a diversity hiring gap?

Answer: Analyze

The Analyze phase uses data to find the root causes of the problem defined earlier.

Which practice most directly reduces affinity bias during candidate interviews?

Answer: Structured interviews with standardized questions and scoring rubrics

Structured interviews hold every candidate to the same criteria, which limits personal-similarity judgments.

After rolling out a diverse-slate policy, what is the best way to keep the improvement from fading over time?

Answer: Set up control measures such as dashboards, audits, and accountability owners

Control mechanisms like monitoring and clear ownership keep process gains in place.