Program Management Flashcards

When establishing D&I program governance, which structural element most ensures accountability across the organization?

Answer: A cross-functional D&I council with senior leaders from each business unit

A cross-functional council with senior leaders distributes ownership and accountability across business units rather than siloing it in HR.

A CDP is asked to assess whether a D&I training program is changing behavior, not just awareness. Which evaluation level from Kirkpatrick's model addresses this directly?

Answer: Level 3: Behavior

Kirkpatrick Level 3 measures transfer of learning to on-the-job behavior, which is distinct from satisfaction or knowledge acquisition.

Which change management model is most commonly applied when institutionalizing D&I practices across a resistant organization?

Answer: ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement)

ADKAR's sequential steps address both the people-side and process-side of change, making it well-suited for culture-shifting D&I initiatives.

An organization's D&I program data shows equitable hiring rates but persistent promotion gaps for Black employees. The most targeted intervention would be:

Answer: Auditing sponsorship and succession planning processes for equity

Promotion gaps indicate barriers within internal advancement systems, so auditing sponsorship and succession planning directly addresses the identified inequity.

A CDP is designing a supplier diversity component of the organization's D&I program. The primary business rationale for supplier diversity is:

Answer: Expanding economic opportunity while building resilient, diverse supply chains

Supplier diversity simultaneously advances economic equity for underrepresented business owners and strengthens supply chain resilience and innovation.

When prioritizing D&I program initiatives with limited budget, a CDP should use which decision-making framework?

Answer: Weigh potential impact, feasibility, and alignment with organizational strategy

Impact-feasibility-strategy alignment analysis ensures limited resources are directed to initiatives most likely to produce meaningful, sustainable change.

A D&I program manager is preparing a risk assessment for a new initiative. Which risk is unique to D&I programs compared to other organizational programs?

Answer: Stakeholder resistance based on identity-related values and fears

D&I initiatives uniquely trigger identity-threat responses and values-based resistance that require targeted change management strategies.