CDP Communication & Conflict Resolution Flashcards

What is 'intersectionality' and why is it important in D&I communication?

Answer: The concept that individuals hold multiple overlapping identities that shape their unique experiences of privilege and oppression

Intersectionality, coined by Kimberlé Crenshaw, recognizes that overlapping identities create unique experiences that single-axis analysis cannot capture.

A manager uses a phrase that unintentionally excludes non-Christian employees during a holiday announcement. This is BEST described as:

Answer: A microaggression rooted in cultural insensitivity that warrants a coaching conversation

Unintentional exclusionary language is a microaggression and is best addressed through coaching rather than punitive measures.

Which technique BEST helps reduce miscommunication between employees with high-context and low-context communication styles?

Answer: Training teams to recognize different communication norms and establish explicit shared expectations

Building shared awareness of communication style differences allows teams to adapt and establish explicit norms that bridge cultural gaps.

What is 'active listening' in a D&I context?

Answer: Fully concentrating on the speaker, suspending judgment, and reflecting understanding across all identities and perspectives

Active listening in D&I practice means creating space for all voices, particularly those historically silenced, by offering full presence and suspending bias.

Which approach is MOST effective for resolving a conflict that stems from perceived favoritism toward one demographic group?

Answer: Investigate the perception through structured listening sessions and review equitable process data together with the team

Investigating perceived favoritism through structured listening and data review demonstrates transparency and builds trust in equitable systems.

In cross-cultural conflict resolution, a D&I professional should be MOST cautious about:

Answer: Projecting one cultural framework for understanding and resolving conflict onto parties from different cultures

Imposing a single cultural framework for conflict resolution can invalidate the experiences of parties whose cultures approach conflict differently.