Stakeholder Management Flashcards

A diversity executive plots stakeholders on a power/interest grid. A senior VP has high power but low interest in the DEI strategy. What is the recommended approach?

Answer: Keep satisfied with concise, outcome-focused updates

High-power, low-interest stakeholders should be kept satisfied so they do not become blockers while their limited attention is respected.

Which stakeholder group is typically MOST critical to secure first when launching an enterprise-wide diversity strategy?

Answer: The CEO and executive leadership team

Executive sponsorship signals priority, unlocks resources, and drives accountability across the organization.

A frontline manager publicly questions why the company is investing in inclusion training. What is the most effective first response from a diversity leader?

Answer: Engage privately to understand the concern and connect DEI to the manager's business goals

Understanding resistance and linking DEI to the stakeholder's own priorities converts skeptics more effectively than punitive measures.

What is the primary purpose of a stakeholder analysis in a DEI initiative?

Answer: To identify who is affected, their influence, and their likely stance so engagement can be tailored

Stakeholder analysis maps interests, influence, and attitudes to guide targeted engagement strategies.

In a RACI matrix for a diversity program, what does the 'C' represent?

Answer: Consulted

RACI stands for Responsible, Accountable, Consulted, and Informed.

Which approach best builds credibility with a CFO who is skeptical of DEI investments?

Answer: Presenting data linking DEI initiatives to retention costs, productivity, and market reach

Financial leaders respond best to business-case metrics expressed in terms they use to evaluate investments.

Employee resource groups (ERGs) are best positioned as which type of stakeholder in a DEI strategy?

Answer: Strategic partners who provide insight, talent pipeline support, and market input

Mature ERGs act as business resource groups that advise on policy, recruitment, and customer markets.