Process Improvement Flashcards

Which statement best describes 'continuous improvement' in a DEI context?

Answer: Ongoing, incremental refinement of processes based on data and feedback

Continuous improvement means iteratively refining processes using measurement and feedback.

Sending a diversity strategy back for repeated revisions because requirements were unclear at the start is an example of which Lean waste?

Answer: Rework (defects)

Rework caused by defects or unclear requirements is a classic Lean waste.

What is the most effective way to gain buy-in from managers for a new inclusive hiring process?

Answer: Involve managers in the design and share data showing the business case

Involvement and evidence build ownership and reduce resistance to change.

Which is a SMART goal for improving diverse representation in the candidate pipeline?

Answer: Increase underrepresented candidates on engineering slates from 20% to 35% by Q4 2027

SMART goals are specific, measurable, achievable, relevant, and time-bound.

When employee survey data show low inclusion scores but no clear cause, what is the best next step?

Answer: Conduct focus groups or listening sessions to gather qualitative insight

Qualitative methods help explain the 'why' behind quantitative survey results.

What is a key risk of setting rigid demographic hiring quotas as a process improvement in the U.S. private sector?

Answer: They may violate Title VII by making decisions based on protected characteristics

Rigid quotas can constitute unlawful discrimination under Title VII, unlike aspirational goals and outreach.

After a successful improvement to the exit interview process, what should be documented to standardize it?

Answer: Standard operating procedures, owners, and monitoring metrics

Documented SOPs, ownership, and metrics ensure the improved process is sustained and repeatable.