Process Improvement Flashcards

What does a RACI matrix clarify in a DEI process improvement initiative?

Answer: Who is Responsible, Accountable, Consulted, and Informed for each task

A RACI matrix defines roles and accountability for each activity.

A company runs a rapid, focused, multi-day workshop to redesign its onboarding process for inclusivity. This is best described as what?

Answer: A kaizen event

Kaizen events are short, intensive improvement workshops focused on a specific process.

Why is disaggregating data by intersecting identities (e.g., race and gender) important in process improvement?

Answer: It reveals disparities that may be hidden in single-dimension aggregate data

Intersectional analysis surfaces disparities that aggregate group data can mask.

Which of the following is a poka-yoke (error-proofing) example in a hiring process?

Answer: An applicant tracking system that blocks moving forward without a completed scoring rubric

Poka-yoke builds safeguards into the process that prevent errors from occurring.

Before rolling out a revised performance review process enterprise-wide, what is the best practice?

Answer: Pilot it with a representative group and evaluate results

Piloting tests the change on a small scale and reduces risk before full rollout.

In the SIPOC tool used to scope a process, what does the 'C' represent?

Answer: Customers

SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers.

A diversity executive tracks the time from accommodation request to resolution each month. Which tool best shows whether variation is within expected limits?

Answer: Control chart

Control charts plot data over time with control limits to distinguish common from special cause variation.