Process Improvement Flashcards

In the DMAIC model, which phase involves collecting baseline data such as current applicant-to-hire ratios by demographic group?

Answer: Measure

The Measure phase establishes baseline performance data before causes are analyzed.

A diversity executive finds that women drop out disproportionately at the final interview stage. Which tool best helps identify the stage-by-stage loss?

Answer: Hiring funnel (pipeline) analysis

Funnel analysis tracks conversion rates at each stage to pinpoint where representation drops.

Which approach most directly reduces bias in interview evaluations as a process fix?

Answer: Structured interviews with standardized scoring rubrics

Structured interviews with consistent questions and rubrics improve fairness and predictive validity.

What is the main purpose of a process map in a DEI process improvement project?

Answer: To visually document each step so bias points and inefficiencies can be identified

Process maps make each step visible so decision points where bias can enter are easy to spot.

In the PDCA cycle, what happens during the 'Check' stage of a pilot mentoring program?

Answer: Comparing pilot results against expected outcomes

Check involves evaluating pilot results against the planned objectives.

An organization wants to identify the few root causes responsible for most discrimination complaints. Which tool applies the 80/20 rule?

Answer: Pareto analysis

Pareto analysis ranks causes by frequency to show the vital few driving most issues.

Which is the best example of a leading indicator for an inclusive promotion process?

Answer: Percentage of diverse candidates included on promotion slates

Slate diversity is a leading indicator because it predicts future promotion outcomes.