Organizational Culture & Change Management Flashcards

Which of the following is an example of a cultural artifact in Schein's model?

Answer: Gender-neutral restrooms and inclusive office signage

Artifacts are the visible, physical parts of culture, such as facilities and symbols.

In William Bridges' Transition Model, which phase is marked by confusion and uncertainty between the old and new state?

Answer: The Neutral Zone

Bridges calls the in-between phase of uncertainty the Neutral Zone.

What is the main difference between Bridges' model and Lewin's model?

Answer: Bridges focuses on the psychological transition people go through, not just the structural change

Bridges separates external change from the internal psychological transition people experience.

A diversity executive finds that middle managers are blocking a flexible-work policy meant to support caregivers. What is the BEST first step?

Answer: Engage managers to understand their concerns and equip them with tools and accountability

Understanding the reasons for resistance and supporting managers turns blockers into enablers.

An organization's culture is described as 'psychologically safe.' This means employees:

Answer: Feel able to speak up, take risks, and admit mistakes without fear of punishment

Amy Edmondson defines psychological safety as a shared belief that the team is safe for interpersonal risk-taking.

Which metric BEST shows whether an inclusive culture change is working?

Answer: Changes in inclusion survey scores and retention gaps across demographic groups

Outcome metrics like inclusion scores and retention gaps show real cultural impact.

A guiding coalition for a DEI change effort should ideally include:

Answer: A mix of influential leaders, employees from different levels, and diverse perspectives with credibility

A strong coalition has positional power, expertise, credibility, and diverse representation.