Organizational Culture & Change Management Flashcards

In the ADKAR model, what does the 'K' stand for?

Answer: Knowledge

ADKAR stands for Awareness, Desire, Knowledge, Ability, and Reinforcement.

Employees understand why a new inclusive hiring process exists but say they don't want to use it. According to ADKAR, which element is missing?

Answer: Desire

Understanding without willingness points to a gap in Desire.

Which leadership behavior signals cultural commitment to DEI most strongly to employees?

Answer: Senior leaders modeling inclusive behaviors and holding themselves accountable to metrics

Employees take cues from what leaders visibly do and are held accountable for.

A cultural audit for inclusion would MOST likely include:

Answer: Employee surveys, focus groups, policy reviews, and demographic data analysis

Cultural audits use several qualitative and quantitative methods to assess climate and practices.

Which term describes the process by which new employees learn the norms, values, and behaviors of an organization?

Answer: Organizational socialization

Organizational socialization is how newcomers learn and take on an organization's culture.

An organization requires employees from all backgrounds to conform to a single dominant cultural norm. This is BEST described as:

Answer: Assimilation

Assimilation expects people to drop their differences to fit the dominant culture.

Change fatigue in a DEI initiative is BEST mitigated by:

Answer: Prioritizing a few high-impact initiatives and communicating progress clearly

Focusing on fewer priorities and showing progress reduces overload and cynicism.