CDCES Patient Communication Skills 2

Question 1

A patient with low health literacy struggles to understand carbohydrate counting instructions. What is the BEST communication strategy?

Accepted Answer

Use simpler language and visual aids like food models or pictures

Answer

Simplifying language and using visual aids are evidence-based strategies for communicating with patients who have low health literacy.

Question 2

During a diabetes education session, a patient becomes tearful when discussing insulin initiation. The DCES should FIRST:

Accepted Answer

Acknowledge the patient's emotions and pause to offer support

Answer

Acknowledging emotions before continuing education demonstrates empathy and builds therapeutic rapport.

Question 3

Which technique is MOST effective for confirming a patient understands their medication instructions?

Accepted Answer

Use the teach-back method by asking the patient to explain it back

Answer

Teach-back is the gold standard for verifying patient understanding by having them demonstrate or explain information in their own words.

Question 4

A Spanish-speaking patient arrives without a scheduled interpreter. What is the MOST appropriate action?

Accepted Answer

Use a qualified medical interpreter service before proceeding

Answer

Qualified medical interpreters ensure accuracy and confidentiality; using family members as interpreters is discouraged due to potential bias and error.

Question 5

When using motivational interviewing, the DCES asks, 'What worries you most about starting insulin?' This question is BEST described as:

Accepted Answer

An open-ended question that explores patient concerns

Answer

Open-ended questions invite patients to share their perspective and are foundational to motivational interviewing.

(CDCES) Certified Diabetes Care and Education Specialist Practice Test

(CDCES) Certified Diabetes Care and Education Specialist Practice Test

CDCES Patient Communication Skills 2