Professional Ethics & Communication Flashcards
7 cards from real CDC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics & Communication flashcards as text
A ceramist is offered a significant discount on materials in exchange for exclusively using one supplier. Before accepting, the ceramist should:
Answer: Evaluate whether the arrangement could compromise material quality or patient outcomes
Exclusive supplier arrangements must be evaluated for their impact on product quality and potential conflicts of interest before acceptance.
When a dental ceramist is unsure how to fabricate a newly prescribed restoration technique, the most ethical action is to:
Answer: Inform the dentist of the skill gap and refer the case to a qualified colleague
Acknowledging limitations and referring cases beyond one's competence is a core ethical obligation in dental ceramistry.
Which of the following best describes the ceramist's responsibility when receiving a case involving known patient allergies noted on the work order?
Answer: Select biocompatible materials appropriate for the documented allergies and confirm with the dentist
Patient safety requires the ceramist to consider documented allergies when selecting materials and to confirm the approach with the prescribing dentist.
A dental ceramist who is also an owner of the laboratory receives a complaint from a dentist about restoration quality. The most professional response is to:
Answer: Acknowledge the complaint, investigate objectively, and offer an appropriate resolution
Addressing quality complaints with objectivity and a commitment to resolution upholds professional standards and client relationships.
Under OSHA's Bloodborne Pathogen Standard, what must a dental laboratory do with incoming dental impressions and appliances?
Answer: Receive, handle, and document items as potentially infectious and follow decontamination protocols
OSHA requires all incoming dental items to be treated as potentially infectious, with appropriate PPE use and decontamination protocols in place.
What is the ceramist's ethical obligation if they discover that the dental lab they work for is consistently cutting costs by using substandard materials without disclosing this to dentists?
Answer: Report the practice internally or to the appropriate regulatory body if internal reporting fails
Undisclosed use of substandard materials harms patients and constitutes fraud; ceramists have an ethical duty to report such practices.
Which of the following represents best practice for documenting a phone conversation with a dentist about a case modification?
Answer: Record the details in writing in the laboratory case file immediately after the call
Written documentation of all case communications creates an accurate clinical and legal record and prevents misunderstandings.