CDC CDC Communication and Conflict Resolution

Question 1

Which communication style is most aligned with effective divorce coaching conversations?

Accepted Answer

Active listening with reflective responses

Answer

Active listening and reflective responses help clients feel heard and move toward clarity and action without the coach imposing solutions.

Question 2

What is the primary purpose of 'reframing' in CDC divorce coaching?

Accepted Answer

To help the client view a situation from a different, more empowering perspective

Answer

Reframing shifts a client's narrative from helpless or stuck to one that identifies choices and possibilities.

Question 3

A CDC client is communicating with their ex-partner using highly emotional emails that escalate conflict. The coach's best approach is to:

Accepted Answer

Help the client draft brief, business-like emails focused only on child-related logistics

Answer

BIFF (Brief, Informative, Friendly, Firm) communication reduces escalation and keeps co-parent exchanges focused on practical matters.

Question 4

The BIFF response method stands for:

Accepted Answer

Brief, Informative, Friendly, Firm

Answer

BIFF responses are a structured communication strategy developed for high-conflict situations to reduce reactivity and escalation.

Question 5

Which of the following is an example of an 'I-statement' in coaching communication?

Accepted Answer

I feel frustrated when pickups are changed without notice because it disrupts our schedule.

Answer

I-statements express the speaker's feelings and needs without blame, reducing defensiveness and opening dialogue.

CDC - Certified Divorce Coach Practice Test