Communication & Interpersonal Skills Flashcards

A client with moderate hearing loss in the left ear is sitting in a chair. Where should the care worker position themselves to speak?

Answer: Facing the client on their right side, at eye level

Facing the client at eye level on the better-hearing side lets them use their stronger ear and read lips and facial cues.

Which response is the best example of reflective listening when a client says, "Nobody visits me anymore"?

Answer: "It sounds like you're feeling lonely and left out."

Reflective listening restates the feeling behind the message so the client feels heard.

A client who speaks limited English needs to understand a change in their care schedule. What is the most appropriate step?

Answer: Use a qualified interpreter or approved language line

Qualified interpreters ensure accurate, confidential communication; children and family members should not be used as interpreters for care information.

Which of the following is an example of a communication barrier?

Answer: Using medical jargon such as "ambulate" and "NPO"

Medical jargon can confuse clients and block understanding.

A client with aphasia after a stroke is struggling to find a word. What should the care worker do?

Answer: Give the client time and offer simple yes/no questions or picture boards if needed

Patience and alternative tools such as yes/no questions or communication boards support clients with aphasia while preserving dignity.

When a client is angry and raising their voice about a late meal, what is the best first response?

Answer: Stay calm, listen, and acknowledge the client's frustration

Staying calm and acknowledging feelings helps de-escalate anger.

Which nonverbal behavior generally communicates attentiveness to a client in the U.S.?

Answer: Leaning slightly forward with relaxed posture and appropriate eye contact

An open, slightly forward-leaning posture with appropriate eye contact signals interest and attention.