Organizational Development and Change Management Flashcards

Organizational Development (OD) is best defined as:

Answer: A planned, systematic approach to improving an organization's effectiveness through behavioral science interventions

OD uses data-driven, behavioral science methods to help organizations improve performance, culture, and adaptability through planned change.

Kurt Lewin's Change Management model describes change as a three-step process of:

Answer: Unfreeze, Change, Refreeze

Lewin's model unfreezes the status quo, implements the change, then refreezes the new state to make it the new norm.

The ADKAR change management model represents which five elements?

Answer: Awareness, Desire, Knowledge, Ability, Reinforcement

ADKAR is a goal-oriented change model that tracks an individual's progression through Awareness, Desire, Knowledge, Ability, and Reinforcement.

Kotter's 8-Step Change Model begins with which critical first action?

Answer: Creating a sense of urgency

Kotter emphasizes that without a compelling sense of urgency, people will not prioritize or sustain the change effort.

Resistance to change in organizations is most effectively managed by:

Answer: Involving employees early, communicating transparently, and addressing their concerns directly

Participation, clear communication, and addressing individual concerns directly reduce resistance by building understanding and ownership.

Organizational culture is best described as:

Answer: The shared values, beliefs, assumptions, and behaviors that define how work is done in an organization

Organizational culture is the invisible but powerful set of shared norms and assumptions that shape behavior and decisions at every level.