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Coaching, Mentoring, and Performance Support Flashcards

6 cards from real CCT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Coaching, Mentoring, and Performance Support flashcards as text

  1. Situational Leadership theory by Hersey and Blanchard suggests that leaders should adjust their style based on:

    Answer: The follower's development level (competence and commitment) for a specific task

    Situational Leadership prescribes matching the amount of direction and support provided to the employee's task-specific readiness level.

  2. The SMART goal framework in performance coaching stands for:

    Answer: Specific, Measurable, Achievable, Relevant, Time-bound

    SMART goals provide clear, actionable targets that are Specific, Measurable, Achievable, Relevant, and Time-bound.

  3. In performance consulting, a corporate trainer shifts from a 'training order-taker' to a performance partner by:

    Answer: Diagnosing root causes of performance gaps and recommending the best intervention, which may or may not be training

    Performance consultants analyze the full performance system — not just knowledge gaps — and recommend the most effective solution for the business problem.

  4. Action learning sets are a development methodology where small groups:

    Answer: Work together on real organizational problems and reflect on what they are learning through the process

    Action learning combines real work challenges with structured reflection, producing both solutions to problems and development for participants.

  5. The Johari Window is used in coaching and development to help individuals:

    Answer: Increase self-awareness by exploring what is known and unknown about themselves to self and others

    The Johari Window maps four quadrants of self-knowledge (open, blind spot, hidden, unknown) to guide feedback and self-disclosure for personal growth.

  6. Electronic performance support systems (EPSS) are embedded within work applications to:

    Answer: Provide context-sensitive guidance and help at the exact moment an employee needs it while performing a task

    EPSS delivers just-in-time support — instructions, tips, and decision guidance — directly within the work application without requiring the user to leave the task.