Coaching, Mentoring, and Performance Support Flashcards

Which coaching approach focuses on developing self-awareness and responsibility in the coachee rather than giving advice?

Answer: Non-directive (facilitative) coaching

Non-directive coaching uses open questions and reflection to help coachees find their own answers, building long-term self-sufficiency.

The 70:20:10 learning model suggests that roughly what percentage of effective learning comes from on-the-job experience?

Answer: 70%

The 70:20:10 model proposes that 70% of learning occurs through on-the-job experience, 20% through social interaction, and 10% through formal training.

In a peer coaching relationship, the key benefit over expert-to-novice coaching is:

Answer: Mutual sharing of challenges and solutions among equals reduces hierarchy and increases candor

Peer coaching removes power dynamics, enabling more honest dialogue and mutual learning between colleagues at similar levels.

A job aid designed as a 'decision tree' is most useful when:

Answer: Employees must follow branching logic to determine the correct action based on situation-specific conditions

Decision trees guide employees through conditional choices — 'If A, then B; if C, then D' — supporting consistent, accurate decision-making at the point of need.

The SBI feedback model stands for:

Answer: Situation, Behavior, Impact

SBI feedback describes the specific Situation, the observable Behavior, and the Impact it had — making feedback concrete, objective, and actionable.

Which of the following best describes 'stretch assignments' as a development tool?

Answer: Challenging work projects that push employees beyond their current comfort zone to accelerate growth

Stretch assignments place employees in situations that demand new capabilities, providing the experiential challenge most associated with accelerated development.