CCMC - Commission for Case Manager Community Resources and Support Systems Questions and Answers Flashcards

Which case management function involves identifying formal and informal community supports and linking clients to those resources?

Answer: Resource identification and referral

Resource identification and referral is a core case management function that involves locating both formal services (agencies, programs) and informal supports (family, volunteers) and connecting clients to them.

A case manager is preparing a discharge plan for a patient with limited English proficiency. Which community support is legally required under Title VI of the Civil Rights Act?

Answer: Access to free language assistance services

Title VI of the Civil Rights Act requires federally funded healthcare entities to provide meaningful access to individuals with limited English proficiency, which includes free language assistance services such as interpreters.

Which term describes the process of evaluating whether a client successfully connected with and used the community resource to which they were referred?

Answer: Referral follow-up and closure

Referral follow-up and closure involves confirming that the client actually accessed the referred service and that their need was addressed, ensuring accountability in the case management process.

An elderly client living alone needs transportation to medical appointments. Which community program MOST directly addresses this need at low or no cost?

Answer: Medicaid non-emergency medical transportation (NEMT)

Medicaid's non-emergency medical transportation (NEMT) benefit provides eligible beneficiaries with free rides to and from medical appointments, making it the primary low-cost option for Medicaid-enrolled clients.

Which approach does a case manager use when they personally introduce a client to a community service provider rather than giving a referral phone number?

Answer: Warm handoff

A warm handoff involves the case manager directly facilitating the connection—often with a phone call or introduction—to increase the likelihood the client follows through with the referral.

Which federal law protects individuals with disabilities from discrimination in programs and services offered by state and local government agencies, directly impacting community resource access?

Answer: Title II of the ADA

Title II of the ADA prohibits discrimination against people with disabilities by state and local governments, ensuring equal access to public programs, services, and activities including community-based support services.