CCMC - Commission for Case Manager Community Resources and Support Systems Questions and Answers Flashcards

Which 211 service feature makes it the primary community resource referral tool recommended by case managers in the US?

Answer: It connects callers to local social services across health, housing, food, and financial categories

211 is a free, confidential service available in most US states that connects individuals to local social services including food banks, housing assistance, utility help, and health programs.

A case manager is working with a veteran client who needs home modification for a service-connected disability. Which VA program is MOST relevant?

Answer: Specially Adapted Housing (SAH) grant

The VA's Specially Adapted Housing (SAH) grant helps veterans with certain service-connected disabilities modify or purchase an adapted home to support independent living.

Under the Americans with Disabilities Act (ADA), what is an employer required to provide to a qualified employee with a disability?

Answer: Reasonable accommodation unless it causes undue hardship

The ADA requires employers to provide reasonable accommodations—modifications or adjustments that enable a qualified person with a disability to perform essential job functions—unless doing so would create undue hardship.

Which federal housing program provides vouchers that allow low-income individuals and families to rent privately owned housing?

Answer: Section 8 Housing Choice Voucher Program

The Section 8 Housing Choice Voucher Program, administered by HUD, subsidizes rent for eligible low-income households who find their own housing in the private market.

A case manager advocates for a client denied access to a disability-related community service. Which approach BEST reflects professional advocacy in case management?

Answer: Educate the client on appeal rights and help navigate the formal appeal process

Effective advocacy involves empowering clients by informing them of their rights and actively supporting them through formal appeal processes to ensure access to entitled services.

Which social determinant of health is MOST commonly addressed through case management interventions involving community resources?

Answer: Access to social and economic opportunities

Access to social and economic opportunities—including stable housing, food security, transportation, and employment—is the social determinant most directly addressed through community resource linkage in case management.