CCMC CCMC - Commission for Case Manager Community Resources and Support Systems Questions and Answers 2 — Questions and Answers
Question 1: Which 211 service feature makes it the primary community resource referral tool recommended by case managers in the US?
- It is limited to mental health crisis services only
- It connects callers to local social services across health, housing, food, and financial categories (Correct answer)
- It provides direct insurance verification
- It offers after-hours emergency medical dispatch
Correct answer: It connects callers to local social services across health, housing, food, and financial categories
211 is a free, confidential service available in most US states that connects individuals to local social services including food banks, housing assistance, utility help, and health programs.
Question 2: A case manager is working with a veteran client who needs home modification for a service-connected disability. Which VA program is MOST relevant?
- GI Bill education benefits
- Specially Adapted Housing (SAH) grant (Correct answer)
- VA Pension with Aid and Attendance
- Veterans Choice Program
Correct answer: Specially Adapted Housing (SAH) grant
The VA's Specially Adapted Housing (SAH) grant helps veterans with certain service-connected disabilities modify or purchase an adapted home to support independent living.
Question 3: Under the Americans with Disabilities Act (ADA), what is an employer required to provide to a qualified employee with a disability?
- Unlimited leave without conditions
- Reasonable accommodation unless it causes undue hardship (Correct answer)
- A private office space at all times
- Full-time remote work
Correct answer: Reasonable accommodation unless it causes undue hardship
The ADA requires employers to provide reasonable accommodations—modifications or adjustments that enable a qualified person with a disability to perform essential job functions—unless doing so would create undue hardship.
Question 4: Which federal housing program provides vouchers that allow low-income individuals and families to rent privately owned housing?
- Section 8 Housing Choice Voucher Program (Correct answer)
- Low-Income Housing Tax Credit (LIHTC)
- Community Development Block Grant
- Continuum of Care program
Correct answer: Section 8 Housing Choice Voucher Program
The Section 8 Housing Choice Voucher Program, administered by HUD, subsidizes rent for eligible low-income households who find their own housing in the private market.
Question 5: A case manager advocates for a client denied access to a disability-related community service. Which approach BEST reflects professional advocacy in case management?
- File a complaint on behalf of the client without informing them
- Educate the client on appeal rights and help navigate the formal appeal process (Correct answer)
- Accept the denial to avoid conflict with the provider
- Seek a different payer to fund the same denied service
Correct answer: Educate the client on appeal rights and help navigate the formal appeal process
Effective advocacy involves empowering clients by informing them of their rights and actively supporting them through formal appeal processes to ensure access to entitled services.
Question 6: Which social determinant of health is MOST commonly addressed through case management interventions involving community resources?
- Genetic predisposition
- Access to social and economic opportunities (Correct answer)
- Physician specialty training
- Hospital bed availability
Correct answer: Access to social and economic opportunities
Access to social and economic opportunities—including stable housing, food security, transportation, and employment—is the social determinant most directly addressed through community resource linkage in case management.
CCMC CCMC - Commission for Case Manager Community Resources and Support Systems Questions and Answers 2
Which 211 service feature makes it the primary community resource referral tool recommended by case managers in the US?