CCMA Administrative Duties 4

Question 1

A patient calls requesting their medical records be sent to a specialist. What is the FIRST step the medical assistant should take?

Accepted Answer

Obtain a signed authorization for release of information from the patient

Answer

Send the records immediately to expedite care

Answer

Verify the specialist's fax number before sending

Answer

Check with the physician before releasing any records

Question 2

Which billing form is used to submit claims to Medicare for outpatient and professional services?

Accepted Answer

CMS-1500

Answer

UB-04

Answer

ADA Dental Claim Form

Answer

HCFA-1450

Question 3

A patient's insurance requires prior authorization for an MRI. The physician orders the MRI urgently. What should the medical assistant do?

Accepted Answer

Contact the insurance company to request an expedited prior authorization

Answer

Schedule the MRI and hope the insurer approves retroactively

Answer

Advise the patient to pay out-of-pocket and seek reimbursement later

Answer

Cancel the MRI order until standard authorization is obtained

Question 4

What does the term 'accounts receivable' refer to in a medical practice?

Accepted Answer

Money owed to the practice for services already rendered

Answer

Money owed by the practice to vendors and suppliers

Answer

The total payroll expenses for the billing department

Answer

Payments received from insurance companies in the current month

Question 5

A patient arrives 25 minutes late for a 30-minute appointment. What is the best action for the medical assistant to take?

Accepted Answer

Check with the provider to determine if the patient can still be seen

Answer

Automatically reschedule the patient without consulting the provider

Answer

Tell the patient they have forfeited their appointment and must pay a no-show fee

Answer

Seat the patient and add them to the end of the schedule without notifying the provider

Question 6

Which scheduling method books several patients at the same appointment time with the expectation that not all will arrive?

Accepted Answer

Wave scheduling

Answer

Double-booking

Answer

Cluster scheduling

Answer

Open scheduling

Question 7

When entering a new patient's demographic information, which detail is MOST critical to verify for accurate insurance billing?

Accepted Answer

Patient's exact name and date of birth as listed on their insurance card

Answer

Patient's preferred pharmacy

Answer

Patient's emergency contact relationship

Answer

Patient's preferred appointment time