CCM Psychosocial & Behavioral Health Support

Question 1

Which validated screening tool is most commonly used by care managers to identify depression in adult clients?

Accepted Answer

PHQ-9

Answer

The PHQ-9 (Patient Health Questionnaire-9) is the gold-standard validated tool for screening and measuring the severity of depression in adults.

Question 2

A care manager uses open-ended questions and reflective listening to help a client explore their own reasons for change. This technique is best described as:

Accepted Answer

Motivational interviewing

Answer

Motivational interviewing is a client-centered counseling style that uses open-ended questions, affirmations, reflective listening, and summarizing to evoke intrinsic motivation for change.

Question 3

Under the Mental Health Parity and Addiction Equity Act (MHPAEA), health insurers must:

Accepted Answer

Provide mental health benefits equivalent to medical/surgical benefits

Answer

The MHPAEA requires that financial requirements and treatment limitations for mental health and substance use disorder benefits be no more restrictive than those applied to medical and surgical benefits.

Question 4

A client presents with a history of trauma and becomes defensive when asked about their childhood. The care manager's BEST response using trauma-informed principles is to:

Accepted Answer

Acknowledge the client's reaction and ask what would make them feel safer

Answer

Trauma-informed care involves recognizing trauma responses, creating safety, and giving clients control — acknowledging their reaction and asking about comfort honors these principles.

Question 5

Which of the following BEST describes a social determinant of health that a care manager should assess during a psychosocial evaluation?

Accepted Answer

A client's housing stability

Answer

Social determinants of health are non-medical factors — such as housing, food security, transportation, and income — that significantly influence health outcomes and are a core focus of psychosocial assessment.

(CCM) Certified Care Manager Practice Test

(CCM) Certified Care Manager Practice Test

CCM Psychosocial & Behavioral Health Support