CCM Psychosocial & Behavioral Health Support

Question 1

Which validated screening tool is most commonly used by care managers to identify depression in adult clients?

Accepted Answer

PHQ-9

Answer

GAD-7

Answer

CAGE-AID

Answer

AUDIT-C

Question 2

A care manager uses open-ended questions and reflective listening to help a client explore their own reasons for change. This technique is best described as:

Accepted Answer

Motivational interviewing

Answer

Cognitive restructuring

Answer

Psychoeducation

Answer

Crisis debriefing

Question 3

Under the Mental Health Parity and Addiction Equity Act (MHPAEA), health insurers must:

Accepted Answer

Provide mental health benefits equivalent to medical/surgical benefits

Answer

Cover all mental health services at no cost to the member

Answer

Eliminate prior authorization for psychiatric inpatient stays

Answer

Cover unlimited outpatient behavioral health visits

Question 4

A client presents with a history of trauma and becomes defensive when asked about their childhood. The care manager's BEST response using trauma-informed principles is to:

Accepted Answer

Acknowledge the client's reaction and ask what would make them feel safer

Answer

Redirect the conversation to current health goals

Answer

Document the client's resistance as a barrier to care

Answer

Refer the client immediately to a psychiatrist

Question 5

Which of the following BEST describes a social determinant of health that a care manager should assess during a psychosocial evaluation?

Accepted Answer

A client's housing stability

Answer

A client's HbA1c level

Answer

A client's medication adherence rate

Answer

A client's BMI trend

Question 6

A care manager receives a call from a client who states, 'I don't want to live anymore.' The FIRST priority action is to:

Accepted Answer

Assess the immediate level of risk and whether the client has a plan

Answer

Notify the client's primary care physician and document the call

Answer

Schedule a follow-up appointment within 48 hours

Answer

Contact the client's emergency contact person

Question 7

Which model views a client's health through the integrated lens of biological, psychological, and social factors simultaneously?

Accepted Answer

Biopsychosocial model

Answer

Medical model

Answer

Ecological model

Answer

Behavioral activation model