Practice Test Geeks(CCM) Certified Conflict Manager Practice Test
← All CCM Flashcard Decks

Leadership Principles & Styles Flashcards

7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Leadership Principles & Styles flashcards as text

  1. In Blake and Mouton's Managerial Grid, a (9,1) leader prioritizes:

    Answer: High concern for production, low concern for people

    A (9,1) 'Authority-Compliance' leader maximizes task output while minimizing attention to human needs.

  2. Which of the following best describes 'referent power' as a leadership tool in conflict management?

    Answer: Power stemming from personal charisma and trust others place in the leader

    Referent power arises when parties admire and identify with the leader, making it highly effective in building conflict-resolution credibility.

  3. When a conflict manager must implement a mandated organizational policy that parties resist, which leadership style minimizes backlash while maintaining compliance?

    Answer: Coaching

    Coaching helps individuals understand the reasoning and develop their capacity to adapt, reducing resistance to imposed change.

  4. Level 5 Leadership (Jim Collins) is characterized by:

    Answer: Fierce professional will combined with personal humility

    Collins found that the most enduring leaders combine relentless determination with self-effacing humility — channeling ambition into the organization, not themselves.

  5. In conflict scenarios, a 'coaching' leadership style (Goleman) is LEAST effective when:

    Answer: A crisis demands immediate decisive action

    Coaching requires time for reflection and growth, making it poorly suited to crises where quick, clear directives are needed.

  6. Which leadership model uses the concept of 'Leader-Member Exchange (LMX)' to explain differential conflict treatment?

    Answer: LMX theory

    LMX theory shows leaders develop distinct exchange relationships with different followers (in-group vs. out-group), which can create perceived unfairness in conflict handling.

  7. A conflict manager aiming to build long-term collaborative culture would most align with which leadership philosophy?

    Answer: Servant leadership centered on empowerment

    Servant leadership fosters trust, psychological safety, and empowerment — the foundational conditions for sustained collaborative conflict resolution.