Cross-Cultural Conflict & Diversity Management Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Cross-Cultural Conflict & Diversity Management flashcards as text
What is 'cultural intelligence' (CQ) in the context of conflict management?
Answer: The ability to recognize and adapt to cultural differences in conflict situations
Cultural intelligence (CQ) is the capacity to recognize, understand, and adapt to cultural differences in order to effectively manage conflicts across diverse backgrounds.
Which communication style is most prevalent in high-context cultures?
Answer: Indirect messages relying on context, nonverbal cues, and relationships
High-context cultures rely on implicit communication, nonverbal cues, and shared cultural understanding rather than explicit verbal or written statements.
What does 'ethnocentrism' refer to in cross-cultural conflict?
Answer: Judging another culture's practices by the standards of one's own culture
Ethnocentrism is the tendency to view one's own culture as the standard and judge other cultures by that measure, introducing bias into conflict assessment and resolution.
In cross-cultural negotiation, 'face-saving' primarily refers to:
Answer: Preserving dignity and social reputation in the eyes of others
Face-saving refers to protecting one's dignity, honor, and social standing, which is particularly critical in many East Asian and collectivist cultures.
Which of the following best describes a 'monochronic' approach to time in conflict resolution settings?
Answer: Focusing on one task at a time with strict adherence to schedules
Monochronic cultures treat time as linear and segmented, emphasizing one task at a time and strict scheduling, which can create friction with polychronic counterparts.
What is the primary purpose of practicing cultural humility in conflict resolution?
Answer: To acknowledge ongoing learning and avoid making assumptions about cultural identity
Cultural humility involves a lifelong commitment to self-reflection, acknowledging power imbalances, and recognizing that one's cultural knowledge is always incomplete.
Geert Hofstede's cultural dimensions framework includes which of the following dimensions?
Answer: Individualism vs. Collectivism
Individualism vs. Collectivism is one of Hofstede's six core dimensions, measuring the degree to which individuals prioritize personal goals over group goals.