CCM Mediation Process & Skills Flashcards
6 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CCM Mediation Process & Skills flashcards as text
Which phase of the mediation process involves the mediator explaining the ground rules and their role?
Answer: Opening statement / Introduction
The opening statement phase establishes confidentiality, voluntariness, the mediator's neutral role, and procedural ground rules before substantive discussion begins.
In mediation, a 'caucus' refers to:
Answer: A private meeting between the mediator and one party
A caucus is a confidential private session between the mediator and one party, used to explore sensitive interests, test proposals, or de-escalate emotion without the other party present.
What distinguishes mediation from arbitration?
Answer: The mediator facilitates agreement but does not impose a decision; an arbitrator decides the outcome
A mediator is a neutral facilitator who helps parties reach their own voluntary agreement, while an arbitrator acts as a private judge and issues a binding decision.
The principle of 'self-determination' in mediation means:
Answer: Parties retain full autonomy over whether and how to settle
Self-determination is the cornerstone of mediation ethics—parties, not the mediator, decide whether to settle and on what terms.
Which mediator technique involves restating what a party has said in a neutral, condensed form to ensure understanding?
Answer: Paraphrasing
Paraphrasing reflects the speaker's message back in the mediator's own words to confirm understanding and demonstrate active listening.
When a mediator 'reframes' a statement, the goal is to:
Answer: Translate a positional or accusatory statement into a needs-based or neutral one
Reframing shifts language from blame or positions ('You always ignore me') to underlying interests ('It sounds like you need to feel heard'), reducing defensiveness and opening dialogue.