CCM Mediation Process & Skills Flashcards
6 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CCM Mediation Process & Skills flashcards as text
In workplace mediation, the conflict manager should ensure that any settlement agreement is:
Answer: Specific, realistic, and mutually agreed upon by both parties
A durable settlement agreement must be specific (clear obligations), realistic (achievable), and voluntarily accepted by all parties to ensure compliance.
Which skill is MOST critical for a mediator when one party becomes highly emotional during a session?
Answer: Active listening and acknowledging feelings before redirecting to interests
Acknowledging emotions validates the speaker and de-escalates intensity, after which the mediator can redirect attention to underlying needs and productive dialogue.
What is 'reality testing' as used by a mediator?
Answer: Asking questions that help a party assess the feasibility and risks of their position
Reality testing uses questions like 'What do you think a court would decide?' or 'How confident are you that outcome is achievable?' to help parties evaluate unrealistic expectations.
Co-mediation (two mediators working together) is most beneficial when:
Answer: The conflict is complex, multi-party, or involves cultural or gender dynamics requiring balanced representation
Co-mediation provides complementary skills, reduces mediator bias risk, and allows one mediator to observe dynamics while the other facilitates, which is especially valuable in complex disputes.
Under the Uniform Mediation Act (UMA), which of the following is a recognized exception to mediation confidentiality?
Answer: When disclosure is needed to prevent serious bodily harm or to report child abuse
The UMA allows confidentiality to be overridden to prevent serious harm (e.g., imminent violence) or satisfy mandatory child abuse reporting obligations, balancing privacy against public safety.
A conflict manager serving as a mediator should terminate the mediation session if:
Answer: One party is being coerced, the process is being used to abuse or harass, or continuing would violate ethical standards
A mediator has an ethical duty to withdraw or terminate when the process is being misused, when a party lacks capacity, or when continuing would cause harm or violate professional standards.