Conflict Resolution & Mediation Flashcards

Two board members disagree sharply during a meeting and the discussion becomes personal. What should the presiding officer do?

Answer: Redirect to the agenda item, enforce meeting rules, and call a recess if needed

The chair should keep discussion on the issue and use recess or procedural rules to restore order.

Which conflict management style involves ignoring the conflict, hoping it goes away?

Answer: Avoiding

Avoiding means sidestepping the conflict rather than addressing it, which is rarely effective for ongoing disputes.

Which statement is an example of an 'I' statement used to reduce defensiveness?

Answer: I am concerned about the noise after 10 p.m. and would like to find a solution

I statements describe the speaker's experience without blaming, which lowers defensiveness.

Many governing documents require alternative dispute resolution before litigation. What is the main benefit?

Answer: It is often faster and less costly and preserves community relationships

ADR generally reduces legal costs and time while keeping relationships more intact than litigation.

An owner threatens to sue the association over an architectural denial. What should the manager do?

Answer: Remain professional, document, avoid legal opinions, and notify the board and counsel

Managers should not give legal opinions and should alert the board and legal counsel to threatened litigation.

What is the purpose of a mediation agreement once the parties reach a resolution?

Answer: To document the terms so they are clear and can be enforced

A written, signed agreement clarifies obligations and prevents later disputes over what was agreed.

Which behavior best demonstrates neutrality when managing a dispute between two owners?

Answer: Treating both parties equally and listening to each side without prejudgment

Neutrality means equal treatment and avoiding prejudgment or favoritism.