Conflict Resolution & Mediation Flashcards

A resident complains about a neighbor's barking dog at night. Which approach is most appropriate to start?

Answer: Encourage a neighbor-to-neighbor conversation or send a courteous notice, and document it

Starting with a low-level, documented, courteous approach often resolves nuisance issues before formal enforcement.

Which of the following is a common cause of conflict in community associations?

Answer: Perceived inconsistent rule enforcement

Residents often become upset when rules appear to be enforced unevenly or favoritely.

During a mediation caucus, the mediator meets with one party privately. What is the typical purpose?

Answer: To explore concerns and options candidly and test settlement ideas

Private caucuses let parties share sensitive concerns and let the mediator test realistic options.

What is BATNA in negotiation?

Answer: Best Alternative To a Negotiated Agreement

BATNA is a party's best alternative if negotiations fail, and it determines their bargaining leverage.

A manager receives an anonymous complaint alleging a violation. What should the manager do first?

Answer: Verify the alleged violation through inspection before taking action

Enforcement should rest on verified facts rather than unverified allegations.

Under due process principles for enforcement, an owner who faces a fine is generally entitled to what?

Answer: Notice and an opportunity to be heard

Most governing documents and state laws require notice and a hearing before fines are levied.

Which statement best reflects a win-win approach to conflict?

Answer: Parties collaborate to find solutions that meet both sides' key interests

Collaborative problem solving seeks outcomes that satisfy the core interests of all parties.