CCM Technology & Digital Tools Flashcards

A community manager receives a phishing email that appears to come from a trusted vendor requesting a wire transfer. What is the BEST response?

Answer: Verify the request by calling the vendor directly using a known phone number

Calling the vendor using a previously verified number—not information in the suspicious email—confirms whether the request is legitimate.

Which technology is commonly used to automate recurring assessment payments for residents?

Answer: ACH (Automated Clearing House) auto-pay

ACH auto-pay enables residents to authorize automatic monthly debits, reducing late payments and administrative overhead.

What is the purpose of a building management system (BMS) in a large community association?

Answer: Monitoring and controlling building systems like HVAC, lighting, and access control

A BMS centralizes monitoring and control of mechanical and electrical systems, improving efficiency and enabling rapid response to system faults.

A community manager wants to livestream an annual meeting for remote residents. Which technology setup is MOST appropriate?

Answer: Video conferencing platform (e.g., Zoom, Microsoft Teams) with recording capability

Video conferencing platforms allow real-time remote participation and create a recording for residents unable to attend live.

When implementing a new community management software system, what is the MOST important first step?

Answer: Migrate and clean historical data before going live

Clean, accurate historical data migration ensures the new system starts with reliable records; corrupted data leads to financial and operational errors.

Which type of cybersecurity measure requires users to confirm their identity through a second channel (e.g., text code) beyond just a password?

Answer: Multi-factor authentication (MFA)

MFA adds a verification layer beyond the password—such as a one-time SMS code—significantly reducing the risk of unauthorized account access.