CCM CCM Psychosocial & Behavioral Health Support 2 — Questions and Answers
Question 1: Which stage of the Transtheoretical Model (Stages of Change) describes a client who acknowledges a problem but is not yet ready to take action within the next 30 days?
- Precontemplation
- Contemplation (Correct answer)
- Preparation
- Action
Correct answer: Contemplation
In contemplation, the individual is aware of the problem and is thinking about change but has not yet committed to acting within 30 days.
Question 2: A case manager working with a client experiencing grief should primarily use which therapeutic communication approach?
- Directive counseling
- Active listening and empathic responses (Correct answer)
- Cognitive behavioral techniques
- Psychoeducation only
Correct answer: Active listening and empathic responses
Active listening and empathic responses validate the client's experience and build the therapeutic alliance needed during grief.
Question 3: A CCM case manager identifies a client who screens positive for intimate partner violence (IPV). The immediate priority is to:
- Contact law enforcement
- Assess for immediate safety and provide community resources (Correct answer)
- Notify the client's employer
- Discharge from program until situation resolves
Correct answer: Assess for immediate safety and provide community resources
Assessing immediate safety and connecting the client with resources (hotlines, shelters) is the first priority in IPV situations.
Question 4: Which of the following best describes 'trauma-informed care' in the context of case management?
- Diagnosing PTSD in all clients
- Recognizing how past trauma influences current health behavior and adjusting the approach accordingly (Correct answer)
- Requiring clients to discuss trauma before receiving services
- Referring all clients to mental health specialists
Correct answer: Recognizing how past trauma influences current health behavior and adjusting the approach accordingly
Trauma-informed care means understanding that past trauma shapes behavior and health, and adapting communication and care delivery to avoid re-traumatization.
Question 5: Substance use disorder co-occurring with a chronic medical condition is best addressed through:
- Treating each condition sequentially
- Integrated dual-diagnosis care management (Correct answer)
- Referring solely to addiction services
- Delaying chronic disease management until sobriety is achieved
Correct answer: Integrated dual-diagnosis care management
Integrated dual-diagnosis care manages both the substance use disorder and the chronic condition simultaneously for better outcomes.
Question 6: The PRIMARY goal of psychosocial support in case management is to:
- Provide formal psychotherapy
- Enhance the client's ability to cope and self-manage their health condition (Correct answer)
- Replace mental health treatment
- Reduce healthcare costs only
Correct answer: Enhance the client's ability to cope and self-manage their health condition
Psychosocial support in case management aims to strengthen the client's coping skills and self-management capacity, not provide formal therapy.
CCM CCM Psychosocial & Behavioral Health Support 2
Which stage of the Transtheoretical Model (Stages of Change) describes a client who acknowledges a problem but is not yet ready to take action within the next 30 days?