CCM CCM - Certified Case Manager Community Resources and Support Services Questions and Answers 3 — Questions and Answers
Question 1: Which organization accredits community mental health centers and behavioral health organizations in the United States?
- NCQA
- CARF International (Correct answer)
- The Joint Commission
- URAC
Correct answer: CARF International
CARF International (Commission on Accreditation of Rehabilitation Facilities) accredits behavioral health, employment, and community services organizations.
Question 2: A case manager is working with a client who is undocumented and lacks insurance. Which type of community health center is federally funded to provide care regardless of ability to pay or immigration status?
- Critical Access Hospital
- Federally Qualified Health Center (FQHC) (Correct answer)
- Academic Medical Center
- Specialty Clinic
Correct answer: Federally Qualified Health Center (FQHC)
Federally Qualified Health Centers (FQHCs) receive federal funding under Section 330 of the Public Health Service Act and must provide care to all patients regardless of ability to pay.
Question 3: When a case manager documents a resource referral in the care plan, which element is MOST important to include to ensure accountability?
- The name of the referring physician
- The client's insurance policy number
- The expected outcome and follow-up date (Correct answer)
- The distance from the client's home to the resource
Correct answer: The expected outcome and follow-up date
Documenting the expected outcome and follow-up date creates accountability, enables evaluation of whether the referral was effective, and supports continuity of care.
Question 4: Which assessment model examines a client's strengths, resources, and capacities rather than focusing primarily on deficits and diagnoses?
- Medical model
- Deficit-based model
- Strengths-based model (Correct answer)
- Biopsychosocial model
Correct answer: Strengths-based model
The strengths-based model focuses on the client's existing capabilities, assets, and supports as the foundation for building a care plan and connecting to resources.
Question 5: A case manager is building a community resource directory. Which criterion is MOST critical when evaluating whether to include a resource?
- The resource's proximity to the case manager's office
- The resource's current operational status and eligibility criteria (Correct answer)
- The resource's founding date and history
- The number of awards the resource organization has received
Correct answer: The resource's current operational status and eligibility criteria
Verifying that a resource is currently operational and that the client meets its eligibility criteria ensures referrals are accurate and actionable.
Question 6: Which principle guides case managers to ensure community resources are accessible to clients with disabilities, consistent with the Americans with Disabilities Act?
- Beneficence
- Reasonable accommodation (Correct answer)
- Parity
- Scope of practice
Correct answer: Reasonable accommodation
The ADA requires that reasonable accommodations be made so individuals with disabilities have equal access to programs, services, and facilities.
CCM CCM - Certified Case Manager Community Resources and Support Services Questions and Answers 3
Which organization accredits community mental health centers and behavioral health organizations in the United States?