CCIS Crisis Response & De-Escalation Techniques 2

Question 1

During a crisis intervention, a person begins pacing rapidly and clenching their fists. Which non-verbal response by the crisis worker is MOST appropriate?

Accepted Answer

Adopt an open, angled stance and keep hands visible

Answer

An open, angled (non-confrontational) stance with visible hands signals safety and reduces perceived threat.

Question 2

Which communication technique involves repeating the last few words a person says to encourage them to continue speaking?

Accepted Answer

Trailing verbatim restatement

Answer

Trailing verbatim restatement echoes the person's last words, signaling the listener is engaged and prompting further elaboration.

Question 3

A crisis worker notices that a client in acute distress is speaking very rapidly. The BEST pacing strategy is to:

Accepted Answer

Speak slowly and calmly to model a reduced arousal state

Answer

Speaking slowly and calmly provides a vocal model that can help regulate the client's arousal level through co-regulation.

Question 4

When using the NOVA crisis intervention model, the phase that focuses on allowing the individual to express feelings without judgment is:

Accepted Answer

Ventilation and validation

Answer

In the NOVA model, ventilation and validation provides a non-judgmental space for emotional expression as a foundational step in crisis recovery.

Question 5

A man in crisis states, 'There's no point in anything anymore.' The crisis worker should FIRST:

Accepted Answer

Ask directly whether he is thinking about suicide

Answer

Directly and calmly asking about suicidal ideation is the clinically recommended first response to ambiguous statements of hopelessness.

(CCIS) Certified Crisis Intervention Specialist Practice Test

(CCIS) Certified Crisis Intervention Specialist Practice Test

CCIS Crisis Response & De-Escalation Techniques 2