CCIS CCIS Community Resources & Referral Systems

Question 1

The 988 Suicide and Crisis Lifeline replaced which previous national number?

Accepted Answer

1-800-273-TALK (8255)

Answer

911

Answer

211

Answer

311

Question 2

The 211 helpline in the United States is used to connect individuals with:

Accepted Answer

Local social services, food, housing, and utility assistance

Answer

Emergency police dispatch

Answer

Mental health emergency services only

Answer

National medication assistance programs

Question 3

A Psychiatric Advance Directive (PAD) allows a person to:

Accepted Answer

Specify mental health treatment preferences in advance for times when they may lack decision-making capacity

Answer

Refuse all psychiatric treatment permanently

Answer

Authorize a family member to commit them involuntarily

Answer

Obtain prescription medications without a physician

Question 4

When referring a crisis client to community resources, the crisis specialist should:

Accepted Answer

Make a 'warm handoff' by connecting the client directly with the receiving service

Answer

Give only a phone number and end the session

Answer

Refer only to services the specialist personally uses

Answer

Avoid referrals to prevent overwhelming the client

Question 5

Assertive Community Treatment (ACT) teams are designed to serve individuals who:

Accepted Answer

Have severe mental illness and have historically not been well-served by traditional outpatient services

Answer

Have mild anxiety and request brief counseling

Answer

Are in acute medical crisis only

Answer

Are transitioning out of college counseling programs

Question 6

A warm handoff in crisis services means:

Accepted Answer

Personally connecting the client with the next provider in real time, either by phone or in person

Answer

Providing a brochure about available services

Answer

Sending an email referral to another agency

Answer

Documenting the referral in the case notes