CCIS Community Resources & Referral Systems Flashcards

The 988 Suicide and Crisis Lifeline replaced which previous national number?

Answer: 1-800-273-TALK (8255)

988 replaced the previous National Suicide Prevention Lifeline number (1-800-273-8255) in July 2022, providing a simpler, more memorable three-digit access point for crisis support.

The 211 helpline in the United States is used to connect individuals with:

Answer: Local social services, food, housing, and utility assistance

211 is a free information and referral helpline that connects callers with local health and human services such as food banks, shelters, utility assistance, and other community resources.

A Psychiatric Advance Directive (PAD) allows a person to:

Answer: Specify mental health treatment preferences in advance for times when they may lack decision-making capacity

A PAD is a legal document in which individuals specify their mental health treatment preferences and decision-making proxies in advance, to be used when they are in crisis and unable to speak for themselves.

When referring a crisis client to community resources, the crisis specialist should:

Answer: Make a 'warm handoff' by connecting the client directly with the receiving service

A warm handoff — directly connecting the client with the receiving provider or resource rather than just giving information — significantly improves the likelihood that the client will access needed services.

Assertive Community Treatment (ACT) teams are designed to serve individuals who:

Answer: Have severe mental illness and have historically not been well-served by traditional outpatient services

ACT teams provide intensive, community-based, multidisciplinary services to individuals with severe mental illness who have high service needs and have not succeeded in standard outpatient settings.

A warm handoff in crisis services means:

Answer: Personally connecting the client with the next provider in real time, either by phone or in person

A warm handoff involves the crisis specialist directly facilitating the connection between the client and the next level of care in real time, which research shows dramatically improves follow-through on referrals.