CCIS CCIS Community Resources & Referral Systems 1

Question 1

The 988 Suicide and Crisis Lifeline replaced which previous national number?

Accepted Answer

1-800-273-TALK (8255)

Answer

988 replaced the previous National Suicide Prevention Lifeline number (1-800-273-8255) in July 2022, providing a simpler, more memorable three-digit access point for crisis support.

Question 2

The 211 helpline in the United States is used to connect individuals with:

Accepted Answer

Local social services, food, housing, and utility assistance

Answer

211 is a free information and referral helpline that connects callers with local health and human services such as food banks, shelters, utility assistance, and other community resources.

Question 3

A Psychiatric Advance Directive (PAD) allows a person to:

Accepted Answer

Specify mental health treatment preferences in advance for times when they may lack decision-making capacity

Answer

A PAD is a legal document in which individuals specify their mental health treatment preferences and decision-making proxies in advance, to be used when they are in crisis and unable to speak for themselves.

Question 4

When referring a crisis client to community resources, the crisis specialist should:

Accepted Answer

Make a 'warm handoff' by connecting the client directly with the receiving service

Answer

A warm handoff — directly connecting the client with the receiving provider or resource rather than just giving information — significantly improves the likelihood that the client will access needed services.

Question 5

Assertive Community Treatment (ACT) teams are designed to serve individuals who:

Accepted Answer

Have severe mental illness and have historically not been well-served by traditional outpatient services

Answer

ACT teams provide intensive, community-based, multidisciplinary services to individuals with severe mental illness who have high service needs and have not succeeded in standard outpatient settings.

(CCIS) Certified Crisis Intervention Specialist Practice Test

(CCIS) Certified Crisis Intervention Specialist Practice Test

CCIS CCIS Community Resources & Referral Systems 1