CCHI Cultural Competency and Sensitivity Flashcards

What is 'cultural humility' as it applies to CCHI-certified interpreters?

Answer: A lifelong commitment to self-reflection and respecting others' cultural identities

Cultural humility involves ongoing self-reflection, openness, and respect for diverse cultural identities rather than assuming fixed knowledge of any culture.

A Southeast Asian patient avoids direct eye contact during a consultation. The interpreter should:

Answer: Recognize this may be a sign of respect in the patient's culture and interpret normally

In many Southeast Asian cultures, avoiding eye contact with authority figures is a sign of respect, not disengagement or dishonesty.

Which term describes the process by which an individual adopts the culture, behaviors, and norms of a new society?

Answer: Acculturation

Acculturation is the process of adopting elements of a new culture while potentially retaining aspects of one's original culture.

A patient's family member insists on interpreting instead of using a professional interpreter. What should the CCHI interpreter do?

Answer: Explain to the provider that professional interpreting is recommended for accuracy and confidentiality

Professional interpreters must advocate for the use of qualified interpreting services to protect patient rights, accuracy, and confidentiality.

The concept of 'machismo' in some Latin American cultures can affect healthcare interpreting by:

Answer: Causing male patients to downplay symptoms or avoid seeking medical help

Machismo cultural values may cause male patients to minimize symptoms or delay seeking care to appear strong, which interpreters should be aware of.

When a provider uses medical jargon the patient doesn't understand, the CCHI-certified interpreter should:

Answer: Ask the provider to clarify or rephrase before interpreting

Interpreters should ask providers to clarify complex jargon to ensure accurate and comprehensible communication with the patient.