CCD Crisis Communication & Media Relations 4

Question 1

A local TV crew films campers through your fence during an incident without permission. What legal protection may apply?

Accepted Answer

COPPA and state privacy laws may restrict filming of minors, and you can request they stop

Answer

State privacy laws and protections for minors may restrict filming of children without consent, giving the director grounds to object.

Question 2

Which element is most critical in maintaining credibility during a prolonged camp crisis?

Accepted Answer

Providing consistent, timely updates even when there is limited new information

Answer

Regular, honest updates — even to say 'we are still investigating' — maintain trust and prevent speculation.

Question 3

What is 'message discipline' and why is it important during a camp crisis?

Accepted Answer

Ensuring all spokespersons consistently communicate the same core facts and tone

Answer

Message discipline prevents contradictory information from emerging across different speakers, which would undermine credibility.

Question 4

Following a resolved crisis, what is the recommended communication step often overlooked by camp directors?

Accepted Answer

Sending a post-crisis update to all stakeholders explaining what happened and corrective actions taken

Answer

A post-crisis communication closes the loop, demonstrates accountability, and rebuilds community trust.

Question 5

Which of the following is an example of appropriate empathy language in a crisis statement?

Accepted Answer

'Our thoughts are with the affected family, and we are committed to supporting them through this difficult time.'

Answer

Empathy language acknowledges human impact and demonstrates care without admitting legal liability.

(CCD) Certified Camp Director Practice Test