Human Resources and Operations Flashcards

Which element is essential in a legally defensible employee termination process at a CAA?

Answer: Documentation of performance issues and prior corrective actions

Documented evidence of performance issues and progressive corrective actions is essential to defend termination decisions against wrongful discharge claims.

A CAA's operational continuity plan should include which of the following as a core component?

Answer: Identification of critical functions and alternate staff to perform them

Operational continuity plans must identify critical functions and designate cross-trained backup staff to ensure services continue during disruptions.

Under Title VII's disparate impact theory, an employment practice is unlawful if it:

Answer: Has a disproportionate negative effect on a protected class and is not job-related

Disparate impact occurs when a facially neutral practice disproportionately excludes a protected class and the employer cannot show it is job-related and consistent with business necessity.

Which approach to staff development best aligns with the CCAP competency of building organizational capacity?

Answer: Creating individualized development plans linked to agency strategic goals

Individualized development plans that connect employee growth to strategic agency goals build both individual capability and overall organizational capacity.

A CAA must post which federal labor law notice in an area accessible to all employees?

Answer: NLRA rights poster (Employee Rights Under the NLRA)

The NLRB requires all covered employers to post the 'Employee Rights Under the National Labor Relations Act' notice where employees can readily see it.

Which practice best protects a CAA from liability when conducting reference checks for new hires?

Answer: Obtaining signed authorization from the candidate before checking references

Obtaining a signed release from the candidate before conducting reference checks protects the agency from privacy and defamation claims.

An operations director at a CAA notices program delivery costs per client have risen 30% in one year. The best first analytical step is to:

Answer: Disaggregate cost data by program, funding stream, and service type to identify drivers

Disaggregating cost data by program and service type allows leadership to identify specific cost drivers before taking corrective action.