CCA CCA Technology & Digital Tools in Career Services 2

Question 1

What does the term 'digital literacy' mean in the context of career readiness?

Accepted Answer

The ability to use, evaluate, and create information using digital technologies relevant to one's field

Answer

Digital literacy encompasses the broad set of skills needed to navigate, critically evaluate, and create digital content—a foundational career readiness competency across nearly all industries.

Question 2

When using video interviewing platforms such as HireVue, candidates should be aware that some employers use AI to analyze:

Accepted Answer

Facial expressions, word choice, and vocal tone as proxies for personality and job fit

Answer

Some AI video interview tools analyze non-verbal cues, language patterns, and vocal characteristics—raising significant validity and fairness concerns that CCAs should communicate to clients.

Question 3

A CCA advises a client to set up Google Alerts for their name. The primary purpose of this tool in a job search context is:

Accepted Answer

Monitoring new mentions of the client's name online to stay aware of their digital reputation

Answer

Google Alerts notifies users when new content containing specified search terms—like their name—appears online, enabling ongoing digital reputation monitoring.

Question 4

In career services, 'e-portfolios' differ from traditional resumes primarily because they:

Accepted Answer

Allow candidates to showcase work samples, multimedia projects, and evidence of competencies in an interactive format

Answer

E-portfolios go beyond the text-based resume by allowing candidates to present actual work—design samples, code repositories, writing projects—providing evidence of skills, not just claims.

Question 5

A client asks about using ChatGPT to write their resume. A CCA should advise that AI-generated content:

Accepted Answer

Should be critically reviewed and personalized to ensure it accurately reflects the client's unique experience and voice

Answer

AI tools can assist with resume writing, but the output must be reviewed, personalized, and verified for accuracy—AI generates plausible-sounding content, not necessarily accurate personal content.

(CCA) Certified Career Analyst Practice Test

(CCA) Certified Career Analyst Practice Test

CCA CCA Technology & Digital Tools in Career Services 2