CCA CCA Technology & Digital Tools in Career Services 2 — Questions and Answers
Question 1: What does the term 'digital literacy' mean in the context of career readiness?
- The ability to use, evaluate, and create information using digital technologies relevant to one's field (Correct answer)
- The ability to type at a minimum of 60 words per minute for office environments
- Proficiency in one or more programming languages for software development roles
- The ability to protect personal data and avoid phishing attacks online
Correct answer: The ability to use, evaluate, and create information using digital technologies relevant to one's field
Digital literacy encompasses the broad set of skills needed to navigate, critically evaluate, and create digital content—a foundational career readiness competency across nearly all industries.
Question 2: When using video interviewing platforms such as HireVue, candidates should be aware that some employers use AI to analyze:
- Facial expressions, word choice, and vocal tone as proxies for personality and job fit (Correct answer)
- Internet connection speed and video resolution as indicators of technical proficiency
- Background environment to assess professionalism and home workspace quality
- Resume accuracy by cross-referencing live responses with application materials
Correct answer: Facial expressions, word choice, and vocal tone as proxies for personality and job fit
Some AI video interview tools analyze non-verbal cues, language patterns, and vocal characteristics—raising significant validity and fairness concerns that CCAs should communicate to clients.
Question 3: A CCA advises a client to set up Google Alerts for their name. The primary purpose of this tool in a job search context is:
- Monitoring new mentions of the client's name online to stay aware of their digital reputation (Correct answer)
- Receiving notifications when new job postings matching the client's name appear
- Tracking which employers have viewed the client's LinkedIn profile
- Alerting the client when professional certifications are due for renewal
Correct answer: Monitoring new mentions of the client's name online to stay aware of their digital reputation
Google Alerts notifies users when new content containing specified search terms—like their name—appears online, enabling ongoing digital reputation monitoring.
Question 4: In career services, 'e-portfolios' differ from traditional resumes primarily because they:
- Allow candidates to showcase work samples, multimedia projects, and evidence of competencies in an interactive format (Correct answer)
- Are automatically populated from LinkedIn profiles without additional effort from the candidate
- Replace cover letters in digital-first hiring processes for most industries
- Are exclusively used for academic purposes and are not accepted by employers in private industry
Correct answer: Allow candidates to showcase work samples, multimedia projects, and evidence of competencies in an interactive format
E-portfolios go beyond the text-based resume by allowing candidates to present actual work—design samples, code repositories, writing projects—providing evidence of skills, not just claims.
Question 5: A client asks about using ChatGPT to write their resume. A CCA should advise that AI-generated content:
- Should be critically reviewed and personalized to ensure it accurately reflects the client's unique experience and voice (Correct answer)
- Is prohibited by most employers and can result in automatic disqualification if detected
- Produces employer-ready resumes that need no modification or review
- Is only appropriate for technical roles where AI proficiency is a valued skill
Correct answer: Should be critically reviewed and personalized to ensure it accurately reflects the client's unique experience and voice
AI tools can assist with resume writing, but the output must be reviewed, personalized, and verified for accuracy—AI generates plausible-sounding content, not necessarily accurate personal content.
Question 6: Which of the following represents a best practice when a client uses LinkedIn's 'Open to Work' feature?
- Setting the feature to visible to recruiters only if the client is conducting a confidential job search while employed (Correct answer)
- Making the feature visible to all members to maximize visibility regardless of employment status
- Using the feature only after leaving current employment to avoid any appearance of disloyalty
- Disabling all profile activity during the job search to avoid alerting the current employer
Correct answer: Setting the feature to visible to recruiters only if the client is conducting a confidential job search while employed
LinkedIn's 'Open to Work' feature can be set to show only to recruiters—using this setting protects confidentiality for employed job seekers while still signaling availability to hiring professionals.
CCA CCA Technology & Digital Tools in Career Services 2
What does the term 'digital literacy' mean in the context of career readiness?