CBS Team Building & Development 2

Question 1

A newly formed cross-functional team is struggling with unclear roles. Which tool is most effective for clarifying individual responsibilities?

Accepted Answer

RACI matrix

Answer

A RACI matrix explicitly maps each task to who is Responsible, Accountable, Consulted, and Informed, eliminating role ambiguity.

Question 2

During Tuckman's 'Storming' stage, what is the leader's most effective approach?

Accepted Answer

Facilitate conflict resolution and clarify goals

Answer

In the Storming stage, leaders should facilitate open dialogue, mediate conflicts, and reinforce shared goals to move the team forward.

Question 3

A team consistently meets deadlines but produces low-quality output. Which intervention targets the root cause most directly?

Accepted Answer

Implement a peer review process

Answer

A peer review process creates accountability for quality within the team and surfaces errors before delivery.

Question 4

Which leadership style is most appropriate when team members have high competence but low motivation?

Accepted Answer

Supporting

Answer

The Supporting style (Situational Leadership) addresses motivational gaps in competent team members through encouragement and involvement.

Question 5

A virtual team spread across five time zones is experiencing communication breakdowns. What structural change would most improve coordination?

Accepted Answer

Establish a documented async communication protocol with defined response windows

Answer

Async communication protocols with clear expectations allow distributed teams to collaborate effectively without requiring simultaneous availability.

(CBS) Certified Business Strategist Practice Test