CBS Organizational Development 3

Question 1

The concept of 'organizational culture' as defined by Edgar Schein includes which three levels?

Accepted Answer

Artifacts, espoused values, and basic assumptions

Answer

Schein's model describes culture through visible artifacts, stated espoused values, and deep unconscious basic assumptions.

Question 2

In OD, 'process consultation' differs from expert consultation in that the consultant:

Accepted Answer

Helps clients understand and manage their own processes

Answer

Process consultation helps the client perceive, understand, and act on process events in their environment rather than delivering expert-prescribed solutions.

Question 3

Which OD approach to change emphasizes starting with a clear image of a desired future state and working backward to identify necessary steps?

Accepted Answer

Backcasting

Answer

Backcasting begins by defining a desired future state and then determines the steps needed to reach it, in contrast to forecasting from current trends.

Question 4

The 'psychological contract' in organizational development refers to:

Accepted Answer

Unwritten mutual expectations between employees and the organization

Answer

The psychological contract encompasses the informal, unwritten beliefs about mutual obligations between an employer and employee.

Question 5

Sociotechnical systems (STS) theory holds that organizational performance is optimized by:

Accepted Answer

Jointly optimizing social and technical subsystems

Answer

STS theory argues that neither the social nor the technical system should be optimized at the expense of the other; both must be designed together.

(CBS) Certified Business Strategist Practice Test

(CBS) Certified Business Strategist Practice Test

CBS Organizational Development 3