CBS Change Management 3

Question 1

Which stage of Bridges' Transition Model is characterized by confusion, fear, and low productivity?

Accepted Answer

The Neutral Zone

Answer

The Neutral Zone is the uncomfortable in-between period after letting go of the old but before fully embracing the new, marked by uncertainty and reduced performance.

Question 2

When applying Kotter's 8-step model, which step directly follows 'creating a guiding coalition'?

Accepted Answer

Developing a change vision

Answer

After forming the guiding coalition, Kotter's model calls for developing a clear, compelling change vision to direct the effort.

Question 3

A CEO sponsors a change initiative but delegates all communication to middle managers. This approach risks:

Accepted Answer

Loss of executive credibility and diluted urgency

Answer

Visible executive sponsorship is critical; delegating all communication signals low priority and undermines the urgency needed for successful change.

Question 4

Which change management approach is most appropriate for an organization facing a sudden external crisis requiring immediate restructuring?

Accepted Answer

Directive change

Answer

Directive change, driven by authority and urgency, is most effective when speed is critical and there is no time for extensive consultation.

Question 5

The primary purpose of a change impact assessment is to:

Accepted Answer

Identify which groups will be affected and how severely

Answer

A change impact assessment maps which stakeholder groups face the greatest disruption, enabling targeted support and communication strategies.

(CBS) Certified Business Strategist Practice Test

(CBS) Certified Business Strategist Practice Test

CBS Change Management 3