Practice Test Geeks(CBS) Certified Business Strategist Practice Test
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Performance Measurement & KPIs Flashcards

6 cards from real CBS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. What is the primary goal of quality assurance in Certified Business Strategist?

    Answer: Ensuring consistent standards and continuous improvement

    Quality assurance focuses on maintaining consistent standards and identifying opportunities for continuous improvement in processes and outcomes.

  2. Which tool is commonly used for root cause analysis in Certified Business Strategist?

    Answer: Fishbone (Ishikawa) diagram

    The fishbone diagram helps identify potential causes of a problem by organizing them into categories, revealing root causes.

  3. What does the PDCA cycle stand for in quality management?

    Answer: Plan, Do, Check, Act

    PDCA (Plan, Do, Check, Act) is a four-step management method for continuous improvement of processes and products.

  4. In Certified Business Strategist, what is a Key Performance Indicator (KPI)?

    Answer: A measurable value that demonstrates effectiveness

    KPIs are quantifiable measurements that demonstrate how effectively objectives are being achieved.

  5. What is benchmarking in the context of Certified Business Strategist quality management?

    Answer: Comparing performance against best practices or competitors

    Benchmarking involves comparing your processes and performance metrics to industry best practices to identify improvement areas.

  6. Which principle underpins Total Quality Management (TQM) in Certified Business Strategist?

    Answer: Everyone in the organization is responsible for quality

    TQM is based on the principle that quality is everyone's responsibility, from leadership to front-line workers.

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