A customer leaves a ring for sizing and later claims a side diamond is missing that was present when they dropped it off. What is the best professional practice to prevent such disputes?
-
A
Refuse to accept jewelry with loose or damaged stones
-
B
Document the condition of all stones with photos before beginning any work
-
C
Require the customer to sign a waiver absolving the shop of liability
-
D
Only work on items with stones that are certified