CBJ Communication and Documentation 3

Question 1

What is the primary purpose of a job envelope numbering system in a jewelry repair shop?

Accepted Answer

To track each piece through the shop and link it to its work order

Answer

Sequential job numbers create a traceable link between the physical piece, its envelope, and its work order.

Question 2

When communicating a repair estimate verbally, what additional step should a jeweler always take?

Accepted Answer

Follow up the verbal estimate with written documentation for the customer

Answer

Written estimates protect both parties and reduce misunderstandings about agreed-upon pricing.

Question 3

A bench jeweler notices a hairline crack in a shank that the customer did not mention. What is the proper action?

Accepted Answer

Document the crack and notify the customer before proceeding

Answer

Undisclosed conditions must be communicated so the customer can authorize any additional work.

Question 4

In repair documentation, what does the abbreviation 'YG 14k' typically indicate?

Accepted Answer

Yellow gold, 14 karat purity

Answer

YG 14k is standard shorthand for yellow gold of 14 karat (58.3% pure gold) composition.

Question 5

Why is it important to record the stone count on a work order before a ring goes to the bench?

Accepted Answer

To verify all stones are returned with the piece after the repair

Answer

A stone count at intake creates accountability and prevents disputes if a stone goes missing during the repair process.

(CBJ) Certified Bench Jeweler Practice Test