CBJ Communication and Documentation 2

Question 1

When a customer describes a repair using non-technical terms like 'the clasp thingy is broken,' what is the jeweler's best response?

Accepted Answer

Ask clarifying questions and confirm understanding by describing the part accurately

Answer

Asking clarifying questions and restating the issue in technical terms ensures both parties agree on what needs to be repaired.

Question 2

Which detail is most critical to document when accepting a piece with existing damage before a repair job?

Accepted Answer

A description and location of all pre-existing damage

Answer

Documenting pre-existing damage protects both the jeweler and customer from disputes about who caused it.

Question 3

A work order lists a diamond as '1 ct, round.' What additional information would be most valuable for a bench jeweler to record?

Accepted Answer

Cut grade, color grade, and clarity grade

Answer

Recording cut, color, and clarity allows for accurate identification and prevents stone-switching disputes.

Question 4

What does a 'condition report' typically document when a piece arrives for repair?

Accepted Answer

The current state of the jewelry including damage, wear, and stone security

Answer

A condition report captures the as-received state of the piece so any new issues can be distinguished from existing ones.

Question 5

When should a jeweler obtain written customer approval before proceeding?

Accepted Answer

Whenever the repair scope or cost changes significantly from the original estimate

Answer

Any significant change in scope or cost requires updated authorization to prevent payment disputes.

(CBJ) Certified Bench Jeweler Practice Test